Delivery Information

At Nurivy, we work with trusted shipping partners to ensure your order arrives safely and on time. Our carriers follow recommended safety and delivery guidelines to protect both customers and delivery personnel.

For convenience, many carriers may offer contactless delivery, meaning you may not be required to sign for your package.

Once your order is shipped, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after your order confirmation email is received.

Once your order has shipped, you will receive an additional notification containing your tracking number and delivery details.

Domestic Shipping Rates

We currently offer Free Shipping within the United States.

Delivery times are estimates and may vary depending on location, shipping carrier, and seasonal demand.

Tracking Your Order

After your order ships, you will receive an email containing your tracking number.

You can use this tracking number to monitor the progress of your shipment.

Please allow up to 48 hours for the tracking information to become available in the carrier’s system.

If you have not received your order within 10 days after receiving your shipping confirmation, please contact us at:

support@nurivy.com

Include your name and order number, and our support team will assist you.

Shipping to P.O. Boxes

Some shipping carriers may have restrictions when delivering to P.O. Box addresses. If a carrier is unable to deliver to a P.O. Box, we may request an alternative shipping address to complete the delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible at support@nurivy.com.

Include:

• Your order number
• A brief description of the issue
• A photo of the item if possible

We review these situations on a case-by-case basis and will work to provide an appropriate solution.

Returns and Exchanges

We accept returns within 30 days of delivery, provided the item is unused and in its original condition.

Approved returns will be refunded to the original payment method. Please note that return shipping costs may be deducted from the refund unless the return is due to a damaged or incorrect item.

For more details, please review our Return & Refund Policy.

Contact Information

Youmo, LLC

1309 Coffeen Avenue, STE 1200

Sheridan, Wyoming 82801

United States

support@nurivy.com

+1 (564) 212-3495